Hrvatski← Remiza

Support

Email remiza@bianchi.hr with your iPhone model, iOS version and Remiza version (Više → O aplikaciji).

Remiza is not ZET. For ticket complaints, refunds, top-ups and ZET account issues, contact ZET: www.zet.hr.

FAQ

I can't buy a ticket, or it says there is no zone

Ticket types depend on the tariff zone you're in, so buying needs your location and works only within ZET's area. Allow location (Settings → Remiza → Location), step outside or near a stop, and tap the refresh-location button on the buy screen.

How do I top up the wallet?

In ZET's official app or at moj.zet.hr. In Remiza, tap "Nadoplati mNovčanik" on the Karte screen; the balance refreshes when you come back.

Where is the inspection QR code?

On Karte, tap "Pokaži kontroloru". While a ticket is active the code is also on the Lock Screen (Live Activity); "Osvježi kod" fetches a new one.

I'm changing vehicles. Do I need a new ticket?

No. Tap "Promijeni vozilo" and scan the sticker in the new vehicle (or type its number).

What is demo mode?

On the sign-in screen tap "Isprobaj bez računa" to try the app on sample data. Purchases are simulated and nothing is charged. Više → "Izađi iz demo načina" leaves it and returns to the real sign-in.

How do I delete my data?

Sign out (Više → Odjava) and delete the app. Remiza sends nothing to its developer. For the data in your ZET account, contact ZET. See the privacy policy.